Responsive Repairs

Day-to-day repairs across council and NHS housing stock and operational estates — routine, urgent and emergency tickets covering plumbing, electrical, joinery, plaster, glazing and damp.

Tickets closed inside SLA, evidence pack with every one.

Operatives in branded uniform, jobs closed against your SLA, and an evidence pack — photos, digital job sheet, resident signature — pushed back into your CRM the same day. So the disrepair team isn't chasing yours for paperwork, and Awaab's Law deadlines aren't slipping.

“Tickets closed on time and the photo evidence was actually useful. The disrepair team stopped flagging their jobs to me.”

— Repairs manager, London borough

Repairs operative completing a digital job sheet at a resident's door

London borough contract — emergency response averaging two hours forty.

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Common questions

What's your average response time?

Emergency inside four hours, urgent inside 24, routine inside seven working days. Same SLAs are mirrored across boroughs we work in.

Do you provide an out-of-hours service?

Yes — 24/7 emergency cover with our own duty controllers, including bank holidays.

How do you evidence ticket completion?

Photos, digital job sheet, resident signature on the device. The pack is pushed back into your CRM the same day for audit.

How do you handle damp, mould and Awaab's Law?

Survey within seven days of report, mitigation works inside the statutory windows, and the full evidence trail logged against the case so housing can demonstrate compliance.

Let's Discuss your project

We have delivered building, refurbishment, and maintenance work across London for private clients, commercial operators, and public-sector organisations since 2006.

Get a quote

All work is fully insured and backed by 25 year guarantee